SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elvyra.pro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elvyra.pro.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This checklist is a lifesaver! Clear, actionable steps that are easy to follow. I was able to introduce my dog and cat without any problems. Highly recommended!
helpful
❤️ This printable guide made introducing our new pup to the resident cats so much easier than expected. The checkboxes kept us on track with each step.
This checklist provided me with the confidence needed in such situations.
As a pet owner for many years, I've tried various methods when introducing new pets into the household. This printable checklist has been by far one of the most effective tools! It's perfect for any experience level - from first-time owners to seasoned caretakers like myself. The steps are straightforward with simple checkboxes making tracking progress effortless. Thanks to this guide, our home is full of peace and harmony.
no more chaos at home thanks to this amazing resource! it's expert-backed, simple yet effective - even for a seasoned pet owner like me.
Excellent
I love how convenient this is! Downloaded instantly and used it on my tablet right away. It really helped ease the tension between my pets.
Peace of mind indeed! Never thought bringing in a new pet could be stress-free until I stumbled upon this checklist. It’s brilliantly designed around animal behavior principles.
Expert-backed structure really shines through. Highly effective!
The simplicity of the format blew me away - just tick off boxes as you go along, no hassle at all! Plus, it's based on proven techniques which makes everything smoother.
recommend
this digital tool has been such an unexpected blessing i printed it out and stuck it on the fridge for quick reference during those first few tentative introductions
I was apprehensive about introducing my rescue dog to my two cats, but this checklist made the process so much smoother. Its expert structure is easy to follow and gave me confidence in each step I took. Plus, being able to download it instantly and print at home added an extra layer of convenience. Now, they're all getting along better than I could have imagined!
A great tool for pet owners! Clear steps and easy to use.
Whether you're a newbie or have had pets your whole life, this guide will definitely help create harmony in your home 10/10 would recommend!
ok
It was super easy to use and understand; every step is well-explained and structured perfectly for successful introduction between dogs and cats
Quick download, simple instructions
Finally found something that works - clear instructions backed by experts, can't get any better than this when trying to blend furry families together!
effective
Helpful, user-friendly guide that made introducing my pets a breeze.