SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elvyra.pro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elvyra.pro.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't begin to express how much this 12-inch medium-firm mattress has transformed my life. I used to wake up feeling groggy, with stiff and a sour mood that lasted the entire day. But ever since I got this king-size wonder, my nights have been nothing short of blissful. It took some time to adjust but now there's no going - every night is like floating on a cloud without sinking too much into it The firmness is just right - not too soft, not too hard – it’s perfect And waking up? Oh boy! No more stiffness or discomfort; instead, I'm refreshed and ready for whatever the day throws at me. This truly is an investment in quality sleep and overall well-being.
It's like it was custom-made for me! The perfect balance of comfort and firmness ensures that I don't sink in too much but also doesn't feel like sleeping on a rock. Every night feels like I'm floating a cloud, drifting off into deep sleep within minutes of laying down. But the best part? Waking without any stiffness or sore muscles - something which had become an unfortunate norm with my old mattress. Now, every morning is refreshing and energizing; no grogginess or fatigue whatsoever! If anyone asks me about the secret to good sleep now, I just point them towards this amazing mattress.
I'm ready to take on whatever comes my way with renewed energy and enthusiasm all thanks to this wonderful mattress.
Best sleep I've ever had, hands. The firmness is just right and it's so comfy!
this mattress = best purchase. i'm sleeping like a baby every night.
Seriously, why didn't I buy this sooner?
thank you medium firm mattress for giving me my beauty sleep back
now if only it could solve all my problems...
Absolutely love the support this 12 inch provides. It’s like floating on a cloud that doesn’t let your body sink too much.
No more waking up with stiff muscles
Just pure comfort and deep sleep from dusk till dawn!
wow just wow!! never knew what good sleep felt until i tried out this medium-firm gem
It’s just the right amount of firmness!
This is hands down the best investment I've made in years. The quality sleep I'm getting now is priceless
it took me some time to adjust but now i can't imagine going back to my old mattress
every night after that has been nothing short of amazing.
this 12-inch mattress has the perfect balance of comfort and firmness
Sleeping like a baby every night now.
It's been an absolute dream!
So grateful for this medium firm mattress
Feels like floating on a cloud without sinking too much into it.
No more stiff muscles upon waking up
got myself this medium-firm marvel
Not too soft, not too hard – just right!
priceless indeed
takes some time to adjust but once you do there's no going back to old mattresses.
Blissful nights are here again
i’m loving it
a must-buy for anyone longing for better zzz’s thank you king size mattress
can’t recommend enough
My back thanks me every morning!
Thanks
Can't remember when i last slept so well.
i'm waking up refreshed and ready to take on the day. all thanks to my new mattress!
Slept through the night without tossing or turning.
so comfy!
Sleeping like a baby every night now.
Thanks to this marvelous mattress!
Came as described
Such comfort, such deep sleep from dusk till dawn!
wow!!
Back ache = gone!
best best best
Feeling every morning now.
Ordering another one soon!
I'm sleeping so well now that even my alarm clock can't interrupt me.
Perfection!
from dusk till dawn good sleep
Had no expectations but boy I'm surprised!
Deep sleep acquired!